These terms and conditions outline your, and our, responsibilities when booking THE HUB’s Boardroom/ Training Room.

If something is not covered within the terms and conditions, please contact us.

Bookings

After making your web booking and payment a member of THE HUB’s team will review your request to ensure all details are correct. If there are any issues, we will contact you. If all correct, you will receive an email that confirms your booking. Please check the details.

Half-day bookings are up to 4 hours in the following time allocations (8-12pm or 1pm-5pm). Full day bookings are up to 8 hours. 1hr increments may also be booked.

Rooms are available Monday to Sunday, 7am-6pm. Functions held outside these times may be possible by special arrangement, but extra fees may apply. Please discuss your needs by contacting admin@debaustin.com.au

Payments

Immediate payment is required via credit card online. If payment is not received, the booking may be cancelled, and the venue made available for other customers.

Cancellations

After receiving a booking confirmation, you can still choose to cancel at no cost, providing you give at least 24 hours’ notice. If you cancel less than 24hr before your booking date, you will be charged the full fee.

Please email admin@debaustin.com.au for bookings closer to your date and recurring bookings, stating booking number, date and location. Emails must be received during office hours (9am-5pm).

Pricing policy

The prices quoted are current at the time of booking.

You must arrive and vacate the room at the times specified on the confirmation form. If you arrive early—or your function runs overtime and affects the following booking—you will be charged an hourly rate for use of the room.

Catering and kitchen facilities

You are welcome to organise catering through Stacey at The Inner Bean Hub Cafe in the centre as they are exclusive caterers for THE HUB Emeralds boardroom.

You and the caterer will need to ensure that:

• the caterer provides all dinnerware and cutlery as needed for the event
• all catering equipment has a current compliance tag and is marked with the owner’s contact name and address
• all people providing catering comply with current workplace health and safety regulations
• at the end of the event, food and catering materials are cleared away immediately, so that all areas are left clean and tidy. This includes external caterers returning on the day to collect everything. If not, a cleaning fee $80 will apply
• stains on carpet are to be reported to conference room staff immediately
• no spills are left on tables or furniture.

If you are self-catering, you will need to bring all cups, plates, serviettes, tea, coffee, sugar, etc. as needed.

Food and beverages may be taken into rooms set up with tables at your discretion.

Client responsibility—damages, loss, and security

You are responsible for any loss, damage, or theft from the conference facility for the duration of your booking.

• If equipment is damaged or lost, you will have to pay for the repair or replacement.
• Attendees are responsible for the security of their personal belongings.

You must not:

• affix any item to any part of the conference room
• use Blu-Tack, sticky tape, Velcro, or sticky dots – ‘Post-It’ flip chart paper is suitable.

Risk and indemnity

The organiser shall be liable for loss or damages, including personal injury

The organiser releases and indemnifies THE HUB Emerald and its officers, servants and agents from and against all actions which may be brought against any of them by any person arising from:

• the wilful or negligent acts or omissions of the organiser or any person for whose conduct the organiser is liable
• any wilful or negligent acts or omissions of the visitors, invitees, or licensees of the organiser
• death, injury, loss or damage suffered by the organiser or any of its servants, agents, invitees, or licensees except where the death, injury, loss or damage is caused by the negligence or other wrongful act or omission of the THE HUB Emerald.